Alerting
LiveNX associates Events from devices (routers, switches, firewalls, etc.) to Alerts, which are generated upon meeting specific criteria, such as a threshold, and are displayed in the Operations Dashboard.
With the Event-to-Alert mapping concept, LiveNX is able to eliminate the common complaint that the number of alerts being created is too high, thereby displaying only the alerts that require immediate attention.
Alerts are categorized into three severity levels:
Critical:
The highest severity, e.g., for alerts that would cause the biggest problem to the network
Warning:
A high severity, e.g., for alerts that may indicate issues that are problematic or will become problematic
Info:
A low severity, e.g., an issue that is worth knowing about but may not be that detrimental to the network
Alerts can be configured to integrate into workflows within industry incident management systems such as ServiceNow and PagerDuty.